The Kenya National Examinations Council (KNEC) administers a secretarial studies course that impart diverse secretarial skills that prepares students for the modern-day workplace. Specifically, the course equips students with the practical skills and knowledge needed to succeed in administrative roles across various industries and sectors. RCM Online College offers the KNEC secretarial studies program at very affordable rate.

Enroll TODAY for the KNEC secretarial studies program at the RCM Online College

Course Objective

The Course objectives for the KNEC secretarial studies program at the RCM Online College includes:

  • Developing Administrative Skills: The course provides students with a comprehensive understanding of administrative principles and practices, including office management, record-keeping, scheduling, and communication techniques.
  • Proficiency in Office Technology: It familiarize students with common office software such as word processing, spreadsheet, database, and presentation software. Additionally, students may learn about office equipment operation and maintenance.
  • Effective Communication: It enhances written and verbal communication skills, including business correspondence, telephone etiquette, and interpersonal communication. Emphasis may be placed on clarity, professionalism, and accuracy in communication.
  • Time Management and Organization: The course teaches students techniques for managing time efficiently, prioritizing tasks, and organizing workspaces. This includes scheduling appointments, managing calendars, and handling multiple tasks simultaneously.
  • Customer Service Skills: It equips students with the ability to provide excellent customer service, including handling inquiries, resolving complaints, and maintaining positive relationships with clients, colleagues, and stakeholders.
  • Confidentiality and Ethics: The course instill an understanding of the importance of maintaining confidentiality in handling sensitive information and adhering to ethical standards in all aspects of administrative work.
  • Problem-Solving and Decision-Making: It develops critical thinking skills to identify and solve problems encountered in administrative roles. This may involve analyzing situations, evaluating options, and making effective decisions.
  • Teamwork and Collaboration: The course fosters the ability to work effectively as part of a team, including collaboration with colleagues, delegating tasks, and contributing to a harmonious work environment.
  • Professionalism and Professional Development: It cultivates professionalism in demeanor, appearance, and conduct. Encourage continuous learning and professional development to stay updated with industry trends and best practices.
  • Adaptability and Flexibility: The course prepares students to adapt to changing circumstances and environments in the workplace, including new technologies, organizational structures, and job responsibilities.
  • Career Development Skills: The course provides guidance on resume writing, job searching, interview preparation, and career advancement strategies specific to administrative roles.
  • Cultural Sensitivity and Diversity Awareness: It promotes an understanding of cultural diversity and sensitivity in interactions with colleagues and clients from diverse backgrounds.

Certificate in Secretarial Studies

The KNEC certificate in secretarial studies program is a one-year course.

Entry Requirements

The entry requirement for the certificate in secretarial studies course is as follows:

  • Minimum qualifications are KCSE D, its equivalent and above.


Progression to Diploma in Secretarial Studies.

Read also about Banking and Finance (KNEC)

Diploma in Secretarial Studies

The KNEC diploma in secretarial studies program is a two-year course.

Entry Requirements

The entry requirement for the diploma in secretarial studies course is as follows:

  • Minimum qualifications are KCSE C-, its equivalent and above

Career Opportunities

  • Administrative Assistant
  • Customer Service Representative
  • Sales Associate
  • Office Manager

Read also about Certifies Secretaries.

RCM Online College

RCM Online College has a team of expert instructors that will guide you through essential secretarial skills, including office management, communication, and administrative duties, preparing you for success in various industries at the certificate and diploma level. At RCM College, we prioritize quality education accessible to all, offering tuition for the Secretarial Studies program at an affordable rate of Ksh 15,000 per term.

From our highly competent team at RCM Online College, we wish you the very best as you begin your journey in the Business Management field.

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