8.8 Challenges of e-commerce
- Lack of security
Consumer needs to be confident and trust over e-commerce payment providers. Any fraud, hacking or forgery can break the trust of consumer.
- Low bandwidth
In many countries, network might cause an issue because of low bandwidth.
- Difficulty in integrating e-commerceÂ
It is difficult to integrate e-commerce software or website with the some existing applications and databases. Vendors need special web servers to, deal with integration problem in addition to network servers.
- Not all customers have access to internetÂ
Internet access is not universally available so much of the effort made does not actually reach the consumer. Many potential customers that are living in remote villages have not Internet access facility.
- Lack of touch and feel
Consumers may want to touch and feel a product before purchasing online. Online businesses do, not provide the touch and feel experience to consumer on items such as clothes, shoes etc.
- Customers relation problems
Organization needs loyal customers to run their online business for long time. Online businesses cannot continue without loyal customers in today’s competition.
