10.3 Types of information systems

  1. Knowledge work system
    There are different knowledge management systems that an organization implements to ensure a continuous flow of new and updated knowledge into the company and its processes. A knowledge work system (KWS) is one of the knowledge management systems that ease the integration of new information or knowledge into the business process.
  2. Management information system
    The management information system provides aid to managers by automating different processes that were initially done manually. Business activities like business performance tracking and analysis, making business decisions, making a business plan, and defining workflow.
  3. Decision support system
    A decision support system is an information system that analyses business data and other information related to the enterprise to offer automation in decision-making or problem-solving.
  4. Office automation system
    An office automation system is an information system that automates different administrative processes like documenting, recording data, and office transactions, among others.
  5. Transaction processing system
    The transaction processing system automates the transaction collection, modification, and retrieval process.
  6. Executive support system

An Executive Support System or ESS helps top-level executives to plan and control workflow and make business decisions.